What should auditors evaluate when considering the conformity of documented information?

Auditors should evaluate the content and format of documented information to determine its conformity with established standards and organizational policies. This involves assessing whether the documents meet the required criteria, such as completeness, clarity, and accuracy, as well as ensuring they follow any specific structural guidelines set forth by the organization or relevant regulations.

Content refers to the actual information contained within the documents, including whether it covers all necessary aspects required by the ISO/IEC 27001 standard. Format addresses how the information is organized and presented, which can impact its comprehensibility and usability. Properly evaluated content and format are essential for good documentation practices, as they enhance the ability of the information to support effective audits and the overall information security management system.

In contrast, while implementation and results, employee satisfaction, and performance metrics may be important for evaluating the effectiveness of a management system overall, they do not directly pertain to the conformity assessment of documented information. These aspects serve other functions in an audit context, but they do not address the specific requirements for ensuring that documents are compliant with set standards.